Privacy Policy

Living Nest Guide is a home services company based at 6417 Cabot Ave, Norfolk, VA 23502, USA. We operate this website, publish a newsletter called the Nest Letter, and provide home improvement, safety and security services to homeowners. In the course of doing that work, we handle personal information — and this policy describes how we do so.

1. Information we collect

We collect information you choose to give us. When you complete a subscribe, unsubscribe or contact form on this website, we ask for your name, your email address, your birthdate and your confirmation that you agree to the relevant terms. If you contact us by telephone, email or in person, we record the details needed to help you — which may include your address, details about your property, and notes about the work you would like us to carry out.

We also collect a limited amount of technical information automatically when you browse this website, such as the type of device and browser you are using, the pages you visit and the approximate region your connection comes from. This information is used in aggregate to keep the site working properly and to understand which articles and services are useful.

Information we do not collect

• We do not ask for payment card details through this website.
• We do not collect government identification numbers through our online forms.
• We do not purchase personal information from data brokers or list providers.

2. How we use your information

We use your information to provide the services you have asked for and to run our business responsibly. In practice, that means sending the newsletter you subscribed to, replying to your enquiries, arranging consultations and site visits, preparing quotes, coordinating trades, keeping records of work carried out, and providing warranty support afterwards.

Where you have given us permission, we may also use your details to send occasional service updates, seasonal home care reminders and a birthday note. The birthdate you provide helps us tailor seasonal guidance to your region and lets us send that annual message. You can withdraw this permission at any time by unsubscribing or by contacting us directly.

We rely on your consent for marketing emails, on the performance of a contract for work we are carrying out for you, and on our legitimate interest in operating a safe, well-run home services business for everything else — for example, keeping accurate records of work and protecting our team and customers.

3. Cookies and similar technologies

This website uses a small number of cookies and similar technologies. Some are essential: they keep the site secure and remember your form preferences while you are filling them in. Others are used for anonymous statistics that help us understand how visitors find and use our pages, so we can improve them.

You can control or delete cookies through your browser settings. Blocking all cookies may affect how parts of this website behave. Where local rules require it, we ask for your consent before setting any non-essential cookie, and you may withdraw that consent at any time.

4. When we share information

We do not sell your personal information, and we do not share it for advertising purposes. We share it only where it is necessary to deliver what you have asked for. Examples include an email delivery provider that sends our newsletter, a scheduling platform used to confirm appointments, and specialist tradespeople or suppliers who need your address and project details to carry out work you have approved.

We may also disclose information where we are legally required to do so, where it is needed to protect the safety of a person, or to establish or defend a legal claim. Anyone who receives your information from us is expected to keep it confidential and to use it only for the purpose for which it was shared.

5. How long we keep information

We keep personal information only for as long as it is needed for the purpose it was collected for. Newsletter details are kept while you remain subscribed and are removed from the mailing list promptly when you unsubscribe. Project records, including photographs, quotations, warranty documents and correspondence, are retained for as long as is reasonable to support the work, honour warranties and meet our accounting and legal obligations.

When information is no longer needed, we delete it securely or remove the details that identify you, so that it can no longer be linked back to your household.

6. How we protect information

We take reasonable technical and organisational steps to protect the information we hold. Access is limited to team members and partners who need it to do their work, forms on this website are transmitted over an encrypted connection, and our internal records are stored in systems with access controls and regular backups.

No method of transmission or storage is completely secure, and we cannot promise absolute security. If we ever become aware of an incident that affects your information, we will notify you and the relevant authorities in the manner required by applicable law.

7. Your choices and your rights

You are in control of the information you share with us. Depending on where you live, you may have the right to ask for a copy of the personal information we hold about you, to ask us to correct anything inaccurate, to ask us to delete information we no longer need, to object to or restrict certain processing, and to receive information you provided in a portable format.

• Marketing emails: every email includes an unsubscribe link, and our unsubscribe page works at any time.
• Access and correction: email support@livingnestguide.com and we will respond as quickly as we can.
• Deletion: you can ask us to remove your details, and we will do so except where we are required to keep certain records.
• Questions: if anything in this policy is unclear, please ask us — we would rather explain than have you guess.

8. Children's privacy

Our website and services are intended for adults who own or manage a home. We do not knowingly collect personal information from children through this website. If you believe a child has provided details to us, please contact us and we will remove the information promptly.

9. Changes to this policy

Homes change, services develop and rules evolve, so we review this policy regularly. When we make a significant change, we will update this page and, where appropriate, let subscribers know by email. We encourage you to read this page whenever you return to it, so you always know how we handle your information.

10. Contacting us

If you have a question about this policy, or about the information we hold, please get in touch using any of the details below. We would always prefer to hear from you early and sort something out than have you worry about it quietly.